FAQs

1. What payment methods do you accept?
We accept major credit and debit cards including Visa, MasterCard, American Express, as well as PayPal, Apple Pay, and Google Pay.

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2. How long does delivery take?
Standard delivery usually takes 3–7 business days. Shipping times may vary based on your location and product availability.

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3. Do you offer returns or exchanges?
Yes. We offer a 14-day return and exchange policy on most items. Products must be unused, in original condition, and returned with the original packaging.

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4. Is furniture assembly included?
Assembly is not included by default but can be added during checkout for select products and regions. Look for “Assembly Service Available” on the product page.

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5. Are your products under warranty?
Yes, most items come with a 1-year limited warranty covering manufacturing defects. Specific warranty details are listed on individual product pages.

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6. How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order from your account dashboard.

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7. Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding international shipping in the future.

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8. Can I change or cancel my order after placing it?
If your order hasn’t been processed or shipped, we can help make changes or cancel it. Please contact our support team as soon as possible.

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9. Where is JSR CORE based?
JSR CORE is proudly based in [Your City/State]. All online orders are shipped from our main warehouse located in the U.S.